If any part of your IT infrastructure goes down, you’ll know that your business may take a big hit. Whether it’s a server, data storage, hardware, or networking issue, third party maintenance is a great solution to offer you peace of mind when the inevitable or unexpected occurs.
We’ll present the top 3 reasons why your business needs to consider using a 3rd party maintenance vendor:
1) Get your business up and running, almost immediately
A breakdown in your IT infrastructure can occur at any time. How long you take to get your systems up and running will determine how much of a loss your business will take. Usually, your OEM (original equipment manufacturer) will take at least 4 hours to determine what the problem is and troubleshoot the issue with your IT team over the phone.
Consequently, a TPM (third party maintenance) vendor can offer an equal level of expertise as the OEM with a faster turnaround. Within the same 4 hour window, a TMP will address your problem, help to remotely diagnose the issue, and if applicable, deploy engineers to be on-site.
2) Business growth supported by Hardware-as-a-service
When you’re moving into a new location or facility, there are multiple issues to consider – how you will transition smoothly, what will happen to your old equipment, and whether your hardware needs any maintenance or upgrades.
A TMP will address all your IT concerns efficiently saving you time and most importantly money! A TMP’s subscription model would cover: shipping logistics which include installation and training, scheduled upgrades, as well as maintenance and repairs.
3) Get All the Help You Need
Whether it’s a simple or complex issue, a TMP vendor can provide multiple levels of support to get you the help you need. A 24/7/365 response help desk will collect your information and determine what support you need. If a part has failed and needs replacing, a logistics team will take over and if required, an on-site engineer will be dispatched to your location.
